Using a Webcam in Virtual Training

“The feedback from the delegates was overwhelmingly positive. Seeing me made them feel as if I was there in the room with them which made it easier for them to listen to me and understand what I was saying”. That’s what I told my boss when she asked...

Online Training Tips – Non-Verbal Communication

In my previous blog post about interruptions, I covered noise-based issues and suggested muting all participants. However, the delegates still need a way to communicate with you. Most online conferencing/presentation systems (such as Webex, Acrobat Connect and Centra)...

Online Training Tips – Avoiding Noise-Based Interruptions

As someone who has delivered online courses on a weekly basis for the past 2 years, I’ve experienced my fair share of interruptions, so much so that last year I wrote a blog post about it. In this post I offer two tips for dealing with noise-based interruptions...

Jingle Bells Jingle Bells

Last month I wrote a blog post about course interruptions. Yesterday it happened again. Only this time it was far worse. I had 15 delegates on my online session. For the first 10 minutes everything was fine and then suddenly..BOOM! It sounded like one of the attendees...

Music to my Ears

Whether it’s a fire alarm, a bomb alert or someone threatening to jump off a cliff next to the training room, over the years I’ve experienced many interruptions to my courses. But last week was something different… The team that I work for offers a...