This week I was delivering one of my regular courses, How to Use The Company Intranet Editor, to a virtual audience. Or at least that’s what I thought it would be.
I had my Webex details. I had my teleconference dialin details. What I didn’t have was a room to deliver it from. Despite there being over 20 meeting rooms in the building that I work in, all were booked on Thursday afternoon.
One room, however, had been booked by one of the attendees of my course. She wanted to attend away from her desk to help her concentrate. So I sent her an IM “would you like to share the room with the trainer?”.
She was more than happy to do so. Then on checking the attendee list, I discovered a second person who was based 3 doors down from the meeting room, so I invited him in too.
The result – 3 virtual attendees and 2 warm bodies. I connected my laptop to the big TV screen in the meeting room to save the 2 physical attendees from having to bring their laptops.
So what did I learn? The key takeaway is to make sure that you cater for both audiences.
Be aware that if, like me, you use a webcam in your virtual training courses, both the virtual and the face-to-face audience can see you.
Don’t spend 2 hours looking into your webcam and don’t spend 2 hours ignoring it, focussing only on those in the room.
If those in the room don’t dial in to the teleconference, then remember that if they ask a question, the virtual audience won’t hear it. Similarly if a question is asked by one of the virtual audience, unless you are using a speaker phone (which I wasnt, I was using a headset and dialling in via Lync), the audience in the room won’t hear it, so make sure that any question that is asked is repeated by you for the benefit of all.
Remember those points and you’ll have a successful training course.